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D.U.K

1. Jeigu reikiamo atsakymo D.U.K. skiltyje neradau, kur galėčiau kreiptis?

SYNLAB laboratorijos specialistai pasirengę atsakyti į visus Jums rūpimus klausimus:

  • EL.p.: Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį.
  • Tel: 8 6 853 98 01; 8 6 820 53 99
  • SYNLAB Facebook paskyroje.

COVID-19 TESTS:

  1. How long does it take to obtain rapid SARS-CoV-2 PCR tests and where can they be performed?

Rapid SARS-CoV-2 PCR tests are performed only in Kaunas. The test results would be obtained 2-3 hours after sample collection procedure.

  1. Which tests are suitable for travelling by air?

Molecular PCR tests are usually required for travelling abroad. We can provide a certificate written in Lithuanian, English and Russian languages, which is a necessary document for travelling. Rapid antigen tests (either from nasopharynx or saliva) can also be suitable in some countries as an alternative, a certificate is also required. As the requirements tend to constantly change, we recommend checking the information on https://keliauk.urm.lt/.

  1. Which tests are suitable for travelling by ferry?

Rapid antigen tests (either from nasopharynx or saliva) are usually required for travelling abroad. We can provide a certificate written in Lithuanian, English and Russian languages, which is a necessary document for travelling. As the requirements tend to constantly change, we recommend checking the information on https://keliauk.urm.lt/.

  1. How long does it take to receive SARS-CoV-2 PCR and rapid antigen test results?

SARS-CoV-2 PCR test results are provided:

Vilnius – in 1 working day.

Kaunas - in 1-2 working days.

Klaipėda - in 1-2 working days.

Druskininkai - in 1-2 working days.

Šiauliai - in 1-2 working days.

SARS-CoV-2 rapid antigen test results are provided:

Vilnius – in 2-3 h.

Kaunas - in 2-3 h.

Klaipėda - in 2-3 h.

Druskininkai - in 2-3 h.

Šiauliai - in 2-3 h.

  1. Can a certificate required for travelling be provided?

It is possible to additionally order a certificate written in Lithuanian, English and Russian languages in SYNLAB laboratory. A sample of the certificate is attached below

COVID 19 sertifikatas

  1. What are the differences between SARS-CoV-2 PCR and rapid antigen tests?

Molecular tests (COVID-19 PCR or RT-PCR), identifies virus genetic material (RNA) and indicates whether the person is ill or a carrier of the disease at the moment. The test taken from the nasopharynx is the gold standard in the diagnosis of COVID-19. It is reliable and informative when performed at an early stage of infection. Reliability – 99.9 percent.

Rapid antigen test is used for fast and high-quality detection of SARS-CoV-2 virus antigen from nasopharynx or saliva and indication whether the person is ill or a carrier of the disease at the moment. The test is recommended when the first symptoms of the disease are felt, usually 3 to 10 days after infection. Rapid antigen tests have a lower sensitivity, so it is important to highlight that people who may carry lower levels of the virus may receive false-negative results during first days of infection. Negative results should be treated with extreme caution and in case of doubt molecular COVID-19 PCR test should be performed. Reliability – more than 98 percent.

  1. What kind of specimen type is suitable for SARS-CoV-2 PCR and rapid antigen tests?

Specimen for molecular COVID-19 PCR test at the moment is taken from the nasopharynx.

Specimen for rapid antigen test is taken either from the nasopharynx or saliva.

  1. For how long are COVID-19 PCR or rapid antigen tests recognized as valid and suitable for travel or other activities?

As the requirements tend to constantly change, we recommend checking the information:

  1. From which moment is the period of validity of COVID-19 tests counted?

Period of validity of COVID-19 tests is counted from the moment specimen is collected which is specified in the test report and certificate.

  1. How to prepare for COVID-19 PCR or rapid antigen tests?

Before performing a rapid antigen test from nasopharynx: It is recommended not to eat, drink hot drinks, chew gum, rinse your mouth for 30 minutes before the test.

Before performing a rapid antigen test from saliva, it is not allowed to:

  • Eat (30 min. before),
  • drink,
  • smoke,
  • chew gum,
  • rinse your mouth,
  • use medication (if possible).

Before performing a COVID-19 PCR test from nasopharynx: It is recommended not to eat, drink hot drinks, chew gum, rinse your mouth for 30 minutes before the test.

  1. What kind of COVID-19 antibody tests do we perform?

SYNLAB laboratory can perform antibody tests from venous blood. We perform:

  • Rapid antibody test: the result is expressed in qualitative terms (found / not found) and is performed no earlier than 10 days after possible infection. The study makes it possible to assess whether a person does not have an early form of the disease or has already been recovered. The reliability of the test is lower than individual IgG or IgM tests;
  • SARS-CoV-2 IgG (Anti-RBD): The result is expressed in quantitative terms (numerical value) and is performed 14 days after possible infection. The test is recommended after COVID-19 vaccination.
  • SARS-CoV-2 IgM antibodies: The result is expressed in quantitative terms (numerical value) and is performed 14 days after possible infection.
  1. How long does it take to receive antibody test results?

COVID-19 antibody test results are received within 1-2 business days.

  1. Can the laboratory do antibody tests from capillary blood (finger)?

SYNLAB laboratory can perform antibody tests only from venous blood,

  1. Can a certificate be provided for COVID-19 antibody tests?

A certificate cannot be provided for COVID-19 antibody test results. We can offer translation of the results in English or Russian languages.

  1. How to interpret the results of an COVID-19 antibody test?

When the result is provided, you will see the clinical values / range of biological reference values (test rates) on the left. If the result of a quantitative test is higher than the specified limits, it can be stated that the person is immune to COVID-19 (recovered from symptomatic / asymptomatic form of infection or after vaccination). If the result qualitative test is RASTA (“found”)- it can be stated that the person is immune to COVID-19; if the result is NERASTA (“not found”) - it is considered that the person is not immune to COVID-19. It is recommended to consult with general practitioner for further evaluation of qualitative test results or to perform additional tests by a different method.

Along with antibody test results, an information note is provided with information about the results and how they should be interpreted.

  1. When is it recommended to do COVID-19 antibody tests?

It is recommended to perform antibody tests 2-4 weeks after vaccination, infection or a possible contact with someone, who has been infected with COVID-19.

  1. How to prepare for COVID-19 antibody tests?

The analysis will be performed from venous blood so it is recommended not to eat 1-2 hours before the procedure and have some form of identification document when you arrive.

  1. What types of analyses should I perform in order to be provided with a national certificate in Lithuania?

The information about the requirements needed to be provided with the national certificate is published on the website of the Ministry of the Economy and Innovation of the Republic of Lithuania: https://bit.ly/3wzfQ8s.


F.A.Q ABOUT RECEIVING AND VIEWING RESULTS:

  1. How long can it take to receive the results?

Waiting times may vary depending on types and number of analyses performed. Usually the results of general clinical, biochemical and hormone tests are submitted in 1-2 working days. The results for genetic, immunological, microbiological and other uncommon analyses or testing for infectious pathological diseases are provided within 7-10 working days (on some occasions it may take up to 14-30 working days). Patients are informed about waiting times during the visit at the laboratory or by calling the provided numbers: 8 6 853 98 01; 8 6 820 53 99.

  1. How will I receive the results?

The results are sent via email or can be claimed upon arrival at SYNLAB laboratory.

  1. Will I be able to see the status of analyses online?

You cannot track the status of analyses at the moment but we will soon be able to offer this service.

  1. If I perform multiple tests, will the test results coincide or will I receive every test separately?

In SYNLAB laboratory you can receive the results either separately or all at once. SYNLAB leaves the right for patients to choose at their convenience.

  1. I have received the results but cannot open them. How could I view them?
  • Make sure that you have received a 7-digit code via SMS.
  • Check the inbox of email, which you have provided during the visit.
  • You should receive a letter from SYNLAB laboratory:

Atsakymas

Uzsakymo numerio suvedimas

  1. When I view my results, it is written that an annex is attached. How can I open it?
  • When the test results are opened, the bottom line will show an attached document. If you want to view the document, press „Rodyti priedą“ (view the annex), if you want to download, press „Atsisiųsti priedą“ (download the annex).
  • The attached document after pressing „Atsisiųsti priedą“ or „Rodyti priedą“ is opened automatically in PDF format or downloaded to a folder “Downloads”.
  • The results must be saved on a computer or other type of medium. You will be able to view the results for a month after receiving them because of personal data security.
  1. Will I be able to view my results for unlimited time?

The results must be saved on a computer or other type of medium. You will be able to view the results for a month after receiving them because of personal data security. If you have not saved the results, you will be able to receive them repeatedly for an additional fee.


 F.A.Q ABOUT REGISTRATION FOR ANALYSIS:

  1. Is registration necessary for analysis?

Registration for analysis, vaccinations or doctor consultations are necessary. It is possible to register by calling the provided numbers (8 6 853 98 01; 8 6 820 53 99), writing an email (Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį. ) or on SYNLAB  Facebook profile.

  1. How can I register for analysis?

It is possible to register by calling the provided numbers (8 6 853 98 01; 8 6 820 53 99), writing an email (Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį. ) or on SYNLAB  Facebook profile.

  1. Do I have to receive confirmation if I have registered online? Is it a pre-registration?

If you have registered online or on SYNLAB Facebook profile, you must receive a message that your registration is confirmed. If you have not received the confirmation message within 1 working day, please call +370 6 853 98 01; +370 6 820 53 99.


F.A.Q ABOUT PROVISION OF SERVICES:

  1. Can a person under the age of 16 arrive at the laboratory without an adult escort?

    Services are provided without an adult escort for people from the age of 16 and older In SYNLAB laboratory.

  2. Is it possible to bring your or your child’s testing material?

    It is possible to bring only the testing material to the laboratory. If the analysis is performed for you personally, some form of identification document is necessary to have. If the analysis is performed for your child, both identification documents (for the child and the adult) are necessary to have.

  3. Is it possible to bring your or your spouse’s testing material?

    It is possible to bring spouse’s testing material only in exceptional cases when the spouse is under hospital treatment or a doctor’s referral has been issued.

  4. Is it necessary to have an identification document of a child under the age of 16?

    If the analyses are performed for a child under the age of 16, it is necessary to have any form of identification document for one of the parents and a child’s birth certificate. In the absence of the specified documents, the analyses will not be performed. All notarized copies of documents are valid.

  5. Can a child under the age of 16 be accompanied by other persons for analyses – partner, grandparents or other relatives?

    Other persons may accompany the child under the age of 16 only if an official notarised power of attorney has been issued.

  6. Do we provide services at home?

     For additional provision of services, please write a request by email Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį..


     

F.A.Q ABOUT PREPARATION FOR ANALYSIS:

  1. What is the preparation for blood analysis?
  • Do not drink alcohol, stay in the sun for too long, consume high-calorie food, drink less coffee the day before performing analysis.
  • It is best to collect blood in the morning on an empty stomach, without having drunk strong coffee or tea. If it is not possible, then:
  • It is necessary to not eat for 2-3 h.;
  • To not drink strong coffee or tea, to not smoke;
  • Rest for 10-15 min. before blood collection procedure.
  • It is obligatory to not eat 8-12 h. before performing glucose, cholesterol and its fractions, triglycerides analyses.
  • It is best to collect blood in the morning for Fe (iron) analysis.
  • When repeating an analysis, it is recommended to collect blood at the same time of day as for the first time.
  • It is preferable not to use medicinal products that may affect the analytes tested:
  • Two weeks:
    • vitamin D preparations before performing vitamin D analysis;
    • iron preparations before performing Fe, ferritin analysis;
  • Three days:
    • Medicaments that affect glucose metabolism before performing glucose tolerance test.
  • If other diagnostic procedures are planned (x-ray, bicycle ergometry, functional respiration test), it is recommended to collect blood prior to these procedures.
  • The blood for PSA and LPSA tests (total and free prostate specific antigen) must be collected before performing a rectal, bicycle ergometric test, biopsy or 1-2 weeks after the procedures. It is necessary to avoid physical strain, cycling, horse riding the day before and active sexual intercourse two days before the PSA analysis.
  • Sexual hormones are characterized by cyclicality, E2, FSH and LH analyses are usually conducted 3-5, PGN (progesterone) – 19–days on your menstrual cycle, unless your doctor tells otherwise.
  • For „GastroPanel“analysis it is necessary to not eat 8–12 hours before.
  1. What is the preparation for general urine analysis?
  • It is recommended not to consume vitamin C preparations 1–2 d. before performing general urine analysis.
  • Use swabs to prevent blood from entering the urine during and for 2-3 days after menstruation
  • Morning urine is best for the analysis. It is necessary to wash the external genitalia with clean water (do not use soap or other detergents) before collecting urine.
  • Collect the ”middle portion” of urine, i.e urinate a small amount into the toilet, then stop the flow of urine. Urinate into the container (20-30 mL) before finishing in the toilet. you can either buy the container at a local pharmacy be provided with it at SYNLAB Lithuania laboratory.
  • Seal the container, keep it cold and bring it to the laboratory as soon as possible.
  1. What is the preparation for bacteriological urine analysis?
  • Do not urinate for 4-6 hours before collecting urine and do not use antimicrobials for 48 hours before the analysis.
  • Morning urine is best for the analysis. It is necessary to wash the external genitalia with clean water (do not use soap or other detergents) before collecting urine.
  • Collect the ”middle portion” of urine, i.e urinate a small amount into the toilet, then stop the flow of urine. Urinate into the container (20-30 mL) before finishing in the toilet. The container must be sterile (in a cellophane package, can be bought at a local pharmacy or may be provided at SYNLAB Lithuania laboratory.)
  • Seal the container, keep it cold and bring it to the laboratory in a day.
  1. What is the preparation for COVID-19 tests?
  • Before performing a COVID-19 PCR test from nasopharynx: It is recommended not to eat, drink hot drinks, chew gum, rinse your mouth for 30 minutes before the test.
  • Before performing a rapid antigen test from nasopharynx: It is recommended not to eat, drink hot drinks, chew gum, rinse your mouth for 30 minutes before the test.
  • Before performing a rapid antigen test from saliva, it is not allowed to eat, drink, smoke, chew gum, rinse your mouth, use medication (if possible) for 30 minutes before the test.
  • COVID-19 antibody tests are performed from venous blood so it is recommended not to eat 1-2 hours before the procedure.
  1. What is the preparation for analysis from faeces?
  • Collect the faeces into a special faecal container (can be bought at a local pharmacy or may be provided at SYNLAB laboratory).
  • Seal the container, keep it cold and bring it to the laboratory in a day.

F.A.Q ABOUT THE INTERPRETATION OF THE RESULTS:

  1. Can we comment on the results of the analysis?

Due to data protection guidelines, we cannot comment on the received results. We recommend discussing the results with general practitioner or specialist doctor. If necessary, it is possible to order an interpretation of the analyses by a medical biologist or laboratory doctor, who would comment on the results obtained.

  1. Can I arrive at the laboratory for a consultation on the results of analysis?

Due to data protection guidelines, we cannot comment on the received results. We recommend discussing the results with general practitioner or specialist doctor. If necessary, it is possible to order an interpretation of the analyses by a medical biologist or laboratory doctor, who would comment on the results obtained.


F.A.Q ABOUT VACCINES:

  1. What should be the time interval between tick-borne encephalitis and COVID-19 vaccination?

According to the experts, the recommended interval between tick-borne encephalitis and COVID-19 vaccination is 2-4 weeks.

  1. How many times do you need to get vaccinated against tick-borne encephalitis and what should be the vaccination scheme?

Vaccination against tick-borne encephalitis consists of 3 doses and then maintenance doses. 

  1. Can an international vaccination passport be issued?

SYNLAB laboratory is able to issue an international vaccination passport during your visit.

  1. Is there any special preparation for vaccination?

SYNLAB Lietuva UAB cares about your health, that is why a contraindication checklist is used to assess possible contraindications prior to the vaccination procedure. You can familiarize with the questionnaire HERE.


 F.A.Q ABOUT AGREEMENT FORMS:

  1. What should I do if I have not provided or provided incorrect data in the agreement form (email, phone number)?

For unspecified or incorrect personal information you can contact us by email Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį.

In order to solve the information as quickly as possible, please send additional information by email:

  • The order code you have reveived via sms or telephone number;
  • A photo of an identity document;
  • Free-form consent (may be provided in a letter or handwritten) stating what needs to be changed or added and for what reason.

F.A.Q ABOUT WORKING HOURS:

  1. Do we work on holidays?

SYNLAB laboratory does not work on holidays. Exceptional cases of changes in working hours during holidays are published on the website www.synlab.lt.

  1. Do we work on weekends?

SYNLAB laboratory works on Saturdays in Vilnius (Kalvarijų g. 137A-15) and Klaipėda (H.Manto g. 36). Information about changes in working hours are published on the website www.synlab.lt.


OTHER INFORMATION:

  1. What if I did not find the required answer in F.A.Q?

SYNLAB laboratory specialists are ready to answer all your questions:

  • : Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį.
  • : 8 6 853 98 01; 8 6 820 53 99
  • SYNLAB Facebook profile

 

1. Ką daryti, jeigu sutikime nenurodžiau ar nurodžiau klaidingai savo duomenis (el.pašto, tel.nr.)?

Dėl nenurodytos ar neteisingai pateiktos informacijos galite kreiptis el. paštu: Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį.

Norint operatyviau išspręsti kylančius nesklandumus, el. paštu prašome atsiųsti papildomą informaciją:

  • užsakymo kodą (užsakymo numerį), kurį gavote SMS žinute arba telefono numeris;
  • asmens dokumento nuotrauką;
  • laisvos formos sutikimą (gali būti pateiktas laiške ar rašytas ranka), kuriame nurodoma ką reikalinga pakeisti/papildyti bei dėl kokios priežasties.

Neradai reikiamo atsakymo? Susisiekime:

el.p.: Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį.

tel. +370 685 39 801, +370 682 05 399

1. Ar dirbate švenčių dienomis?

SYNLAB laboratorija švenčių dienomis nedirba. Išskirtinai atvejai apie darbo laiko pasikeitimus švenčių metu yra skelbiami internetinėje svetainėje: www.synlab.lt

2. Ar dirbate savaitgaliais?

SYNLAB laboratorija dirba šeštadieniais Vilniuje (Kalvarijų g. 137A-15) ir Klaipėdoje (H.Manto g. 36). Apie darbo laiko pasikeitimus informacija yra skelbiama internetinėje svetainėje: www.synlab.lt


Neradai reikiamo atsakymo? Susisiekime:

el.p.: Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį.

tel. +370 685 39 801, +370 682 05 399

1. Ar galite pakomentuoti gautus tyrimo rezultatus?

Dėl duomenų apsaugos reikalavimų komentuoti gautų rezultatų negalime. Rekomenduojame gautus rezultatus aptarti su šeimos gydytoju ar gydytoju specialistu. Esant poreikiui, prieš paslaugų suteikimą, galite užsisakyti medicinos biologo ar laboratorijos gydytojo tyrimų interpretaciją, kurioje būtų pakomentuoti gauti rezultatai.

 2. Ar galiu atvykti į laboratoriją konsultacijai dėl tyrimų rezultatų?

Dėl duomenų apsaugos reikalavimų komentuoti gautų rezultatų negalime. Rekomenduojame gautus rezultatus aptarti su šeimos gydytoju ar gydytoju specialistu. Esant poreikiui, prieš paslaugų suteikimą, galite užsisakyti medicinos biologo ar laboratorijos gydytojo tyrimų interpretaciją, kurioje būtų pakomentuoti gauti rezultatai.


Neradai reikiamo atsakymo? Susisiekime:

el.p.: Šis el.pašto adresas yra apsaugotas nuo šiukšlių. Jums reikia įgalinti JavaScript, kad peržiūrėti jį.

tel. +370 685 39 801, +370 682 05 399

SYNLAB Lietuva UAB | Tel. +37068539801 | El.p. LT.info@synlab.com

 

 

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